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FAQs

 

What is the concept of a Virtual Race and how does it operate?

A Virtual Race encompasses the pursuit of well-being, enjoyment, and the achievement of personal goals. It presents a challenge that can be undertaken through running, walking, using a treadmill, or cycling, allowing you to participate from any location of your preference while earning a delightful finisher's medal. Engaging in a Virtual Race grants you the liberty to choose your own path and complete the challenge at your own pace, all while being part of a remarkable experience.

How do I participate in a Virtual Race?

By registering for one of our Virtual Races, you will receive your finisher medal, shirt, and any other goodies directly shipped to your address. You have the flexibility to complete your race at any time, whether it's before or after you receive your package.

How can I track my progress in a Virtual Race?

To track your progress in a Virtual Race, you can use various methods such as GPS-enabled fitness apps, smartwatches, or fitness trackers. These devices can record your distance, time, and other relevant metrics during your race.

Do I need to complete the entire race distance at once?

No, one of the advantages of Virtual Races is the flexibility they offer. You can choose to complete the entire race distance at once or break it down into multiple sessions. This allows you to adapt the race to your schedule and fitness level.

Can I participate in a Virtual Race if I have a disability or limited mobility?

Yes, all Virtual Races are inclusive and accessible to participants with disabilities or limited mobility. You can complete the race using a wheelchair, handcycle, or any other assistive device that suits your needs.

When can I expect my medal to be shipped?

In stock medals will be shipped within 1-3 business days. Preorder medals will shipped within 6-8 weeks.  If you would like to track your order, please contact our customer service team who will be happy to assist you.

Can individuals located outside of the United States participate in a virtual race?

We are excited to announce that we have plans to expand our shipping options globally, so participants from around the world can join our Virtual Races! To stay informed about this exciting development and receive updates on our international shipping availability, we encourage you to sign up for our newsletter below.
You can also follow us on Facebook or Instagram to stay up-to-date with the latest news and announcements.

 

If you haven't been able to find the information you need, don't worry! Our dedicated customer service representatives are here to assist you. Please feel free to reach out to our team at service@virtualrace.com via email, and we will be more than happy to help you with any inquiries or concerns you may have.